Frequently Asked Questions
If you have questions, check here first. If you can't find your answers here, then please reach out to us.
Laundromat FAQ
We are open 7 days a week, from 6:00 a.m. to 10:00 p.m. Last wash is at 9:00 p.m.
Our Menlo Park location is fully attended.
Our laundromat uses both coins and the PayRange app. You can load your PayRange account with credit cards, debit cards, PayPal, ApplePay and Google Pay.
Yes, we do! You can wash multiple loads or wash bulky items like comforters at our laundromats.
Wash and Fold Questions
You can drop off your clothes at our Menlo Park location any time between 6:00 a.m. and 10:00 p.m.
We use only premium products when we launder your clothes. But you can upgrade to such brands as Tide, Downy, Suavitel, and Ariel if you wish.
Wash and fold only cost $1.99/lb.
Our minimum for wash and fold is $25.
Your clean clothes will be ready for pick up in 24 hours. You will get a text message when your laundry is ready.
No, never. We never mix your laundry with any other client's.
Pickup and Delivery Questions
We offer our pickup and delivery services Monday to Friday from 8:00 a.m. to 5:00 p.m.
If you know that you would like regular laundry pickup service, you can sign up for weekly or biweekly service. This service will be $1.99 a pound. If you want one-time service or sporadic service without any commitment of future orders, it is $2.09 a pound. There is a $3.00 fuel surcharge added to each order.
The minimum order is $45 for pickup and delivery.
Simply click on the "Schedule a Pickup" button to get started.
Your washed and folded clothes will be returned to you in 24 hours. Orders picked up on Friday will be returned to you on Monday.
No, you do not. When you place your order just let us know the secure location that you will be leaving your laundry, so our driver knows where to look for it. Some places that people leave their laundry is out of view on the front porch, behind a fence, or in an unlocked garage.
There is a section in the ordering process where you can let us know if you have any specific laundry requests.
There is not. You can cancel at any time but we know that you will stick with us as long as we continue to provide you with exceptional service.
We ask for your credit card information when you place your order. Your card will not be charged until your laundry is completed.
We recommend that you put your laundry in a laundry bag or a trash bag. The trash bag should be cinched closed so that nothing spills out.
You can access your account and suspend your service until you return.
